💬
Email & Chat
Daily ticket handling in Shopify Inbox, Gorgias, or CommSlayer.
Built for Shopify Brands
The Support Team Built for Shopify Brands Scaling Past DIY
Ravel Groups plugs straight into your Shopify store and helpdesk — order lookups, subscription changes, tracking, refunds, and app support handled by agents who already know the Shopify ecosystem.
Shopify InboxGorgiasZendeskCommSlayerRechargeKlaviyoLoop Returns
Shopify-Specific
The Tickets Every Shopify Store Gets
Real Shopify tickets, checked against real order data — not generic macros.
📦
"Where is my order?"
Checked against Shopify order status and carrier tracking before we reply — not a generic template.
🔁
Subscription pause / cancel requests
Handled directly in Recharge or your subscription app, with save offers where your policy allows.
↩️
Return & exchange requests
Processed through Loop, Shopify returns, or your existing workflow — no manual spreadsheet tracking.
💳
Shopify Payments / PayPal disputes
Evidence pulled straight from order history and prepped for submission before your deadline.
🎧
Helpdesk tickets in CommSlayer or Gorgias
Macros, tags, and views set up and maintained inside the tool you already run support from.
What We Handle
Every Piece of Shopify Support Operations
🛒
Order Management
Lookups, edits, cancellations, and status updates.
🚚
Tracking Updates
Delivery checks and delayed-fulfillment follow-ups.
↩️
Refunds
Policy-based reviews with an approval step before processing.
🔁
Subscriptions
Pause, cancel, and save-offer handling in Recharge.
📦
Returns via Loop
Exchange, replacement, and missing-item support.
🧾
Chargebacks
Shopify Payments and PayPal dispute evidence and drafts.
📧
Klaviyo Flags
Flagging support-related email/SMS issues back to marketing.
⚙️
App Support
Reviews, loyalty, and other storefront app tickets.
📊
Daily Reports
Ticket counts, escalations, and open issues, every day.
Why Shopify Brands Choose Us
Hand Off the Workload. Go Find the Next Opportunity.
You didn't start this store to spend your day answering refund emails. We take the daily workload off your plate completely, so that time goes toward what actually grows the business.
No app-by-app onboarding
Our agents already know Gorgias, Zendesk, CommSlayer, Recharge, and Loop — no ramp-up time wasted on tooling.
Escalation rules for Shopify orders
Refunds, reships, and discount codes stay behind an approval step you control.
Scales with your ad spend
Launch a big campaign, get more tickets — shared or dedicated coverage flexes with your order volume.
Full handoff, not just tickets
Order management, refunds, disputes, and reporting — the whole operation, not a partial slice of it.
Built for ecommerce, not generic support
Trained specifically on your stack — not a call center that also happens to do ecommerce.
You get your time back
While we run day-to-day support, you're free to focus on new products, new channels, and the next opportunity.
How We Compare
Why Ravel Groups Over the Alternatives
Capability
Doing It Yourself
Generic Outsourcing
Ravel Groups
Knows Shopify, Gorgias, Recharge, Loop
You configure it
Rarely, forces their tool
✓
Escalation approval before refunds/reships
✓ (it's you)
Rarely offered
✓
Live within 48 hours
—
Often weeks
✓
Scales with ad-spend spikes
You absorb the overflow
Fixed capacity
✓
No long-term contract
✓
Often locked in
✓
The Numbers
Tickets Resolved Same-Day
Illustrative same-day resolution rate for a typical Shopify store, before and after adding a trained support team.
Before
With Ravel Groups
How It Works
Live on Your Store Within 48 Hours
We Learn Your Store
Products, shipping timelines, refund rules, and subscription policies — documented up front.
We Connect Your Stack
Access set up in Shopify, your helpdesk, and any apps like Recharge or Loop.
We Run Support Daily
Agents handle real tickets with team lead oversight and a daily report.
FAQ
Shopify-Specific Questions, Answered
Do you work directly inside Shopify?
Yes. We work inside Shopify admin alongside your helpdesk — Gorgias, Zendesk, Shopify Inbox, or CommSlayer — plus apps like Recharge and Loop where relevant.
Can you handle subscription cancellations?
Yes. Pause, cancel, and save-offer conversations are handled directly in Recharge or your subscription app, following your retention rules.
What about returns through Loop or Shopify's native flow?
We process return and exchange requests through whichever tool you already use — no manual spreadsheet tracking required.
Do agents need training on our specific app stack?
Minimal. Our agents already work across the common Shopify ecosystem tools — Gorgias, Zendesk, CommSlayer, Recharge, Klaviyo, and Loop — so onboarding focuses on your policies, not the tools.
Can coverage scale with a big ad push?
Yes. Shared and dedicated coverage both flex with order volume, so a spike in tickets from a campaign doesn't overwhelm your support.
What happens after the 7-day trial?
We review what was handled and recommend the right shared or dedicated setup for your store. No pressure to continue.
Ready to Try It on Your Store?
Get Support That Already Knows Your Stack
Ravel Groups plugs into Shopify, your helpdesk, and your apps — live on real tickets within 48 hours.
Free 7-Day Trial
Try It on Your Actual Shopify Store
Tell us your store URL and helpdesk — we'll get your team set up on real tickets within 48 hours.
Start My Free Trial
We'll reply within 24 hours with your setup plan.